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Frequently Asked Questions
Quick answers about personalized books, photos, payments, and delivery.
Kidixa creates personalized children's storybooks. You add your child's nickname and photo, and we place them into beautifully illustrated stories made just for them.
Choose a book, sign in, enter your child's one-word nickname, upload a clear photo, and tap Generate. We create preview pages first; you can unlock the full book after payment.
Use a front-facing, well-lit photo with your child's full body visible, face uncovered, and no hats or sunglasses. See the photo guide on the personalize page for examples.
Yes. Free preview pages let you see how your child appears in the story before you purchase the complete book. Review them carefully before payment.
Yes. If you are not happy with any preview page, message us on WhatsApp before the book is sent to print. We will try to help adjust it while generation is still in progress.
Available payment methods depend on your country and are shown at checkout. Follow the on-screen steps and enter your transaction details where required.
Delivery time is shown on each book's page and at checkout. After payment is verified, we generate remaining pages and make your book available in My Books.
Most books are designed for young children. Check each book's details for recommended age range and story theme.
After the full book is generated, you may request a 70% refund if the book has not been sent to print yet. Once printing has started, refunds are no longer available. Contact us on WhatsApp or email with your order details.
Email us, message us on WhatsApp, or visit our Contact page for all support channels.
Still have a question? Contact us